Domestic returns must be requested within 14 days of your order date for a refund or store credit. To initiate a return, visit our Returns Center or log in to your account and visit 'order history'. Once submitted and approved we will email you a return shipping label and once created you will have 14 days to drop it off at your local carrier in order to receive a refund. After 14 days, the return label will expire, and you will need to contact Customer Service for a new return label. This will result in the refund being issued as store credit towards a future purchase.

Please note, shipping fees and taxes are non refundable. Only the product amount will be refunded. Exchanges will be calculated based on the original product price paid (not including shipping fees or taxes)

Outbound shipping fees from the original order are not refundable.

To initiate a return, visit our Returns Center or log in to your account and visit 'order history'. 

Additional Returns Guidelines

• Products must be returned unworn, unwashed, and in their original condition, with all tags and liners still attached. If you are returning multiple orders, do so separately to avoid processing delays of up to 8 business days from the first refund issuance.
• If your order was purchased with a gift card, the refund will be issued back to the same gift card.
• We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
• Products marked Final Sale cannot be returned.
• We cannot currently create return labels for APO/FPO addresses, as they require customs information for shipping.
• International returns are accepted. Return shipping and any reverse duties are the responsibility of the customer. Read more here.

SALE, FINAL SALE AND FLASH SALE items are NOT eligible for Returns or Exchanges.

ADDITIONAL RETURN DETAILS FOR INTERNATIONAL, APO & PO BOX ADDRESSES

We do not cover Return Shipping for Puerto Rico Addresses, APO addresses, and PO Box Addresses.

Include your Invoice + eligible Items in the Return Package and obtain tracking for your records. Once the return is delivered to our Warehouse, it takes 3-5 business days for our Team to process, 

We are NOT able to Process Exchanges for International Orders.

COMMON RETURN QUESTIONS

HOW DO I INITIATE A RETURN?

To initiate a return, visit our Returns Center. Once you enter your order number and email address please select the eligible items you would like to return. Once you complete the Returns process a Packing Slip + Prepaid UPS Return Label will be emailed directly to you! Print the label out and send your package back! 

HOW WILL I RECEIVE MY REFUND OR STORE CREDIT? 

If you have requested a refund, this will be processed within 3-5 business days and refunded back to the card or account used to make the purchase. For store credit expect an emailed E-Gift Card within 3-5 business days of the delivery of your Return at our fulfillment center. Store Credit is calculated automatically to reflect any discounts and taxes at the time of purchase. Store Credit is not processed the day your item is delivered. It must be sorted, inspected, and processed.

HOW DO I INITIATE AN EXCHANGE?

Start an exchange by visiting our Returns & Exchanges Center and follow the instructions.  Once you enter your order number and email address you will be able to select the eligible items you would like to exchange. Once you complete the Returns process a Packing Slip + Prepaid UPS Return Label will be emailed directly to you! Print the label out and send your package back! 

Please allow 7-10 business days for the Exchange Request to be processed and shipped. 

WHAT IF MY ITEM IS DAMAGED OR  DEFECTIVE? 

We stand behind our products and want you to be satisfied with them! We always do our best to take care of our customers - dealing with all situations fairly and responsibly!  If you received a damaged or defective item, please contact us within 48 hours of receiving the damaged item so we can rectify it for you right away!