Returns & Exchanges
We offer returns for STORE CREDIT ONLY for all U.S. orders + no restocking fees! You have 14 days from the date of fulfillment to return all eligible items.
The Store Credit will be calculated for the item(s) purchased and does not include the amount paid for shipping. Store credit never expires. All merchandise must be unwashed, unworn, and in original condition.
What does store credit mean? When customers return or exchange merchandise, store credit will be offered instead of a monetary refund. It can be used to purchase again online at any time in the future.
Please include the Packing Slip with all eligible items authorized for your return in the return package. Additional items not listed on the Return Packing Slip will not be eligible for a Return and will not be calculated in your Store Credit. Store credit cannot be applied to a future purchase until the return is processed.
If you are returning an item because it was received damaged you will be required to provide photos and details and we will send a replacement of the same item. No monetary refund will be provided.
SALE, FINAL SALE AND FLASH SALE items are NOT eligible for Returns or Exchanges.
To initiate a return, visit our Returns Center or log in to your account and visit 'order history'.
ADDITIONAL RETURN DETAILS FOR INTERNATIONAL, APO & PO BOX ADDRESSES
We do not cover Return Shipping for International purchases, Puerto Rico Addresses, APO addresses, and PO Box Addresses, so please send your return to our Las Vegas warehouse:
Include your Invoice + Eligible Items in the Return Package and obtain tracking for your records. Once the return is delivered to our Warehouse, it takes 3-5 business days for our Team to process, then we will email you an E-Gift Card with store credit. We are NOT able to Process Exchanges for International Orders.
COMMON RETURN QUESTIONS
HOW DO I INITIATE A RETURN?
To initiate a return, visit our Returns Center. Once you enter your email address a link will be sent guiding you to your Order History. Once there, please select the eligible items you would like to Return. Once you complete the Returns process a Packing Slip + Prepaid UPS Return Label will be emailed directly to you! Print the label out and send your package back!
HOW WILL I RECEIVE MY STORE CREDIT?
Expect an emailed E-Gift Card within 3-5 business days of the delivery of your Return at our fulfillment center. Store Credit is calculated automatically to reflect any discounts and taxes at the time of purchase. Store Credit is not processed the day your item is delivered. It must be sorted, inspected, and processed.
HOW DO I INITIATE AN EXCHANGE?
Enter your email address in the box above to Start an Exchange. Once you enter your email address a link will be sent guiding you to your Order History. Once there, please select the eligible items you would like to Exchange.
Please note that we only offer Exchanges for the same item in a different size, if available, and you are only allowed an Exchange 1 Time Per Item. Once your Exchange has shipped, you will receive an email with your tracking details.
Please allow 7-10 business days for the Exchange Request to be processed and shipped.
WHAT IF MY ITEM IS DAMAGED OR DEFECTIVE?
We stand behind our products and want you to be satisfied with them! We always do our best to take care of our customers - dealing with all situations fairly and responsibly! If you received a damaged or defective item, please contact us within 48 hours of receiving the damaged item so we can rectify it for you right away!